COMPANY NAME: Zhoukou Gaoli Trading Co., Ltd.

COMPANY ADDRESS: No. 139, Middle Section of Kunshan Road, Xihua County, Zhoukou City, Henan Province

Contact Phone Number: +1(475)666-3107

Terms of Purchase

Last Updated: September 10, 2026

These Terms of Purchase govern purchases made through hevetta.com (the “Site”).

Hevetta is owned and operated by Zhoukou Gaoli Trading Co., Ltd., which is the seller and contracting party for purchases made through the Site (“Hevetta,” “we,” “us,” or “our”).

Please read these Terms together with our:

• Terms of Service

• Privacy Policy

• Shipping Policy

• Return Policy

Each policy applies to the matters it addresses. Specific product or order terms presented and agreed before purchase also apply, subject to mandatory law.

Nothing in these Terms excludes or limits consumer rights or remedies that cannot legally be excluded or limited.

1. Eligibility and Customer Information

You must have the legal capacity to enter into the transaction under the laws applicable to you.

When purchasing, you agree to:

• Provide accurate billing, shipping, and contact information.

• Use a payment method that you are authorized to use.

• Review product descriptions, specifications, compatibility information, and applicable policies.

• Contact us promptly if you discover an error in your order details.

We may request information reasonably necessary to verify an order, authorize payment, or investigate suspected fraud. Personal information collected for these purposes is handled as described in our Privacy Policy.

2. Privacy and Separate Consent

Our Privacy Policy explains how Zhoukou Gaoli Trading Co., Ltd. collects, uses, discloses, retains, and protects personal information.

We process information needed to handle orders, arrange delivery, provide support, process returns and refunds, prevent fraud, and meet legal obligations, using the appropriate legal basis for each activity.

Browsing the Site, placing an order, accepting these Terms, or acknowledging our Privacy Policy does not replace consent that applicable law requires us to obtain separately.

In particular:

• Providing an email address for an order does not, by itself, authorize marketing emails where separate consent is required.

• Providing a telephone number at checkout does not, by itself, authorize marketing text messages or calls.

• Purchasing a product does not constitute consent to non-essential cookies, advertising pixels, or other tracking requiring prior consent.

• Continued website use after a privacy-policy update does not replace fresh consent where legally required.

Where processing relies on consent, you may withdraw it as described in our Privacy Policy. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Marketing preferences are separate from necessary service messages. We may still send order confirmations, delivery updates, refund notices, and other communications necessary to fulfill your purchase or respond to your request.

Further information is available on our Your Privacy Choices page.

3. Orders and Acceptance

Submitting an order is a request to purchase the selected products on the terms presented at checkout.

An automated acknowledgment confirms receipt of your order. It does not, by itself, confirm product availability or acceptance.

Unless we expressly accept your order earlier, acceptance occurs when we send the dispatch confirmation for the relevant items, subject to any mandatory legal rule that provides otherwise.

Orders may be reviewed for availability, payment authorization, delivery availability, and reasonable fraud or security concerns.

Payment authorization or collection does not remove our obligations concerning dispatch deadlines, delay notices, or refunds.

Unavailable Products and Order Changes

If an item becomes unavailable, we will contact you to discuss an appropriate option, such as:

• Waiting for an agreed revised dispatch date.

• Accepting an alternative that you approve.

• Canceling the affected item and receiving a refund.

You are not required to accept a substitute.

We will not supply a materially different product, increase an accepted price, or impose additional shipping charges without your agreement.

Any cancellation or change after acceptance must be permitted by applicable law or agreed with you.

4. Prices, Promotions, and Payments

Prices and the transaction currency are displayed on the Site and at checkout.

The order summary shows the amounts collected by us, including applicable shipping charges and taxes, before payment.

Prices and promotions may change for future purchases. Such changes do not automatically alter an existing accepted order.

Promotions apply according to their disclosed conditions. Refunds for discounted purchases reflect the amount actually paid, as explained in our Return Policy.

Pricing Errors

If we identify a material pricing or product-information error before acceptance, we may decline the affected order or offer a corrected purchase option.

We will not charge a higher amount without your agreement. If we cancel after collecting payment, we will refund the applicable amounts under Section 5.

After acceptance, any correction or cancellation remains subject to applicable law.

Payment Processing

Payments are handled through third-party payment providers.

By submitting payment details, you confirm that the details are accurate and that you are authorized to use the selected method. We do not directly store your complete payment card number or card security code.

5. Cancellations and Refunds for Unfulfilled Orders

Cancellation by Hevetta

Before acceptance, we may decline an order for a reasonable reason, including:

• Product unavailability.

• Payment failure.

• A material pricing or product-information error.

• Reasonable concerns about unauthorized activity.

• Delivery restrictions.

• A legal prohibition affecting fulfillment.

After acceptance, cancellation must be permitted by applicable law or agreed with you.

If we cannot fulfill an order or part of an order, we will notify you and refund:

• The amount actually paid for the canceled items.

• Associated taxes collected by us.

• Shipping charges attributable to those items.

If the entire order is canceled, all shipping charges collected for that order will be refunded. We will not deduct an administration, cancellation, or restocking fee.

Refunds will be issued to the original payment method without undue delay and no later than 7 business days after cancellation, or sooner where required by applicable law.

We will notify you when the refund is issued. Your payment provider may take additional time to display the credit. That processing time does not extend any legal deadline applicable to our obligations.

If payment was only authorized and not collected, we will promptly request release of the authorization.

Cancellation or Address Changes Requested by You

Contact service@hevetta.com as soon as possible if you wish to cancel an order or correct its details.

We will try to accommodate the request before fulfillment progresses. Once processing or shipment has begun, stopping dispatch or changing an address may not be possible.

This operational limitation does not affect statutory withdrawal, cancellation, refund, or other consumer rights. See our Return Policy for the applicable procedures.

6. Product Descriptions, Use, and Compatibility

Hevetta offers gardening and outdoor maintenance products, including watering accessories, hose accessories, pruning tools, lawn care tools, and outdoor cleaning products.

We make reasonable efforts to provide accurate descriptions, images, specifications, and compatibility information.

Please check each product page for:

• Dimensions and materials.

• Included accessories and components.

• Hose or equipment compatibility.

• Assembly requirements.

• Operating conditions and intended uses.

• Instructions and safety warnings.

Images may appear different depending on lighting and device settings. Material variations and applicable measurement tolerances should be disclosed in the product information.

These qualifications do not permit us to supply a materially different product or remove remedies for inaccurate descriptions.

Follow the product’s instructions and warnings. Where appropriate, use suitable protective equipment and store tools safely away from children.

Your responsibility to use a product appropriately does not remove our obligations concerning safety, accurate information, or statutory guarantees.

7. Shipping and Delivery

Our Shipping Policy provides detailed information about delivery coverage, processing, transit times, shipping fees, tracking, and delivery problems.

Orders are typically processed within 5 business days. Estimated transit time after dispatch is approximately 10–20 business days for addresses with an available delivery service, as described in that policy.

Processing and transportation are separate periods. A specific delivery commitment agreed before purchase takes priority over a general estimate.

Our advertised free-shipping offer applies to eligible orders with a discounted merchandise subtotal greater than US$29.97, excluding shipping, taxes, duties, and other fees. Applicable methods and exclusions are disclosed with the offer or at checkout.

For orders that do not qualify, available shipping methods and charges are displayed before payment.

If we cannot dispatch on time, we will provide notice and any revised estimate, consent request, cancellation option, or refund required by law.

We remain your point of contact for lost, delayed, damaged, incorrect, or incomplete deliveries. Carrier investigations do not remove our responsibilities or permit an indefinite delay in providing a required remedy.

8. Taxes, Import Duties, and Customs Charges

Taxes collected by Hevetta are shown in the order summary, either included in the displayed price or listed separately, as applicable.

International orders may be subject to import duties, import taxes, or carrier clearance charges.

Unless checkout expressly states that these charges are included or prepaid, they are not included in our shipping charge. You are responsible for them only to the extent permitted by law and properly disclosed before purchase.

We remain responsible for amounts that the law requires us to collect or pay. We will not ask you to pay a charge again if we have already collected it for remittance.

See our Shipping Policy for further information.

9. Returns and Refunds

Our Return Policy distinguishes between:

• Voluntary change-of-mind returns.

• Incorrect, damaged, defective, incomplete, or materially misdescribed products.

• Statutory withdrawal and other mandatory remedies.

Our voluntary return offer allows requests within 30 calendar days after receipt, subject to the conditions stated in that policy.

For eligible voluntary returns, customers pay return shipping, and original delivery charges are not refunded. Different rules apply to merchant-responsibility returns and statutory remedies.

Hevetta covers necessary and reasonable shipping costs associated with correcting our error or a qualifying product or delivery problem.

We do not charge a restocking fee. Refund amounts, processing periods, and any legally permitted deductions are explained in the Return Policy.

Return Destination

Our company address also serves as our return address. Returns are sent to China.

Please contact us before sending an item back to obtain suitable instructions and clarify shipping arrangements. This procedure does not make our approval a condition of exercising a valid statutory withdrawal right.

Use the return address in our Return Policy rather than a different dispatch address printed on the original parcel.

10. Warranties and Statutory Consumer Rights

Any additional commercial or manufacturer warranty will be described on the relevant product page or in the materials supplied with the product.

The absence or expiry of a separate manufacturer warranty does not remove statutory rights.

Depending on applicable law and the circumstances, goods that are faulty, unsafe, unfit for a legally protected purpose, or not as described may give rise to repair, replacement, price reduction, refund, or compensation rights.

Voluntary return conditions, such as unused condition, original packaging, or a 30-day request period, do not restrict rights that cannot legally be excluded.

Our voluntary return offer is not your sole remedy.

11. Governing Law and Dispute Resolution

The governing-law and dispute-resolution provisions in Section 13 of our Terms of Service apply to purchases governed by these Terms of Purchase.

That section addresses governing law, informal resolution, and court jurisdiction, subject to mandatory consumer protections.

This reference does not create a separate arbitration requirement or restrict any non-excludable right to bring a claim, use an available dispute procedure, or complain to a competent authority.

The version of Section 13 applicable to your order is the version presented and applicable when the order was placed, subject to mandatory law and any valid subsequent agreement.

For assistance with a purchase dispute, contact service@hevetta.com with your order number and a description of the issue.

12. Changes to These Terms

We may update these Terms for future orders. The revised version will display an updated date and, if different, its effective date.

An order already placed remains governed by the terms presented and applicable when it was placed, unless a change is validly agreed or required by law.

Publishing an update does not retroactively increase an agreed price, introduce new charges, reduce an agreed return entitlement, or remove statutory rights.

Continued website use does not constitute agreement to retroactive changes to an existing purchase and does not replace separately required privacy or marketing consent.

13. Contact Us

For questions about these Terms of Purchase, an order, or a product, contact:

Company Name: Zhoukou Gaoli Trading Co., Ltd.

Brand: Hevetta

Return Recipient: Zhoukou Gaoli Trading Co., Ltd. — Hevetta Returns

Company and Return Address: No. 139, Middle Section of Kunshan Road, Xihua County, Zhoukou City, Henan Province, China

Postal Code: 466600

Email: service@hevetta.com

Phone: +1 (475) 666-3107

Please include your order number when contacting us about a purchase. You may also visit our Contact Us page.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), observing daylight saving time where applicable.