COMPANY NAME: Zhoukou Gaoli Trading Co., Ltd.

COMPANY ADDRESS: No. 139, Middle Section of Kunshan Road, Xihua County, Zhoukou City, Henan Province

Contact Phone Number: +1(475)666-3107

Contact Us

Last Updated: September 10, 2026

We’re Here to Help

Thank you for visiting Hevetta. We offer practical gardening and outdoor maintenance tools for everyday lawn care, watering, pruning, and outdoor cleaning.

If you have questions about a product, an existing order, shipping, returns, or refunds, please contact us using the details below.

Contact Information

Hevetta is owned and operated by Zhoukou Gaoli Trading Co., Ltd.

Company Name: Zhoukou Gaoli Trading Co., Ltd.

Brand Name: Hevetta

Company Address: No. 139, Middle Section of Kunshan Road, Xihua County, Zhoukou City, Henan Province, China

Postal Code: 466600

Email: service@hevetta.com

Phone: +1 (475) 666-3107

Customer Service Hours

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), observing daylight saving time where applicable.

You may email us at any time. Messages received outside our customer service hours will be reviewed during our next available service period.

Product and Order Questions

We can assist with:

• Product specifications, compatibility, and usage information.

• Order status and tracking.

• Shipping and delivery questions.

• Return and refund requests.

• Damaged, incorrect, or missing items.

For order-related inquiries, please include your order number, the email address used at checkout, and a brief description of your question or issue.

Where relevant, photos of the product or packaging can help us understand the situation. If you cannot provide photos, please explain the issue so that we can discuss another reasonable way to assist you.

Please do not send your account password or complete payment card details.

Returns and Refunds

Our company address also serves as our return address. Returns are sent to China.

Please contact us at service@hevetta.com before sending an item back to obtain the appropriate return instructions, including packaging guidance and applicable shipping arrangements.

This contact procedure does not affect your applicable statutory withdrawal or other consumer rights.

Return Address

Recipient: Zhoukou Gaoli Trading Co., Ltd. — Hevetta Returns

Street Address: No. 139, Middle Section of Kunshan Road

County: Xihua County

City: Zhoukou City

Province: Henan Province

Postal Code: 466600

Country: China

Contact Phone: +1 (475) 666-3107

Please include your order number inside the package so that we can identify your return. Use the return address above rather than a different dispatch address printed on the original parcel.

For return eligibility, time limits, shipping costs, and refund information, please review our Return Policy.

Shipping and Delivery

For information about order processing, estimated delivery times, shipping fees, and tracking, please visit our Shipping Policy.

If you need help with a shipment, email us with your order number and tracking number, if available.

Privacy Questions

For questions about your personal information or to submit a privacy request, email service@hevetta.com with the subject “Privacy Request.”

For information about how we handle personal information, please review our Privacy Policy.