COMPANY NAME: Zhoukou Gaoli Trading Co., Ltd.

COMPANY ADDRESS: No. 139, Middle Section of Kunshan Road, Xihua County, Zhoukou City, Henan Province

Contact Phone Number: +1(475)666-3107

Shipping Policy

Last Updated: September 10, 2026

This Shipping Policy applies to orders placed through hevetta.com, operated by Zhoukou Gaoli Trading Co., Ltd. under the Hevetta brand.

It explains our delivery coverage, order processing times, estimated transit times, shipping charges, tracking, and procedures for delivery problems.

1. Delivery Coverage

Hevetta offers shipping to the United States and international destinations for which a delivery service is available at checkout.

To check availability, enter your complete delivery address at checkout. Available shipping methods and charges will be displayed before payment. A country appearing in the website’s region or currency selector does not, by itself, confirm delivery availability.

Coverage within the United States, including Alaska, Hawaii, and other locations, depends on the shipping service available for the specific address and products ordered.

Special Addresses

Delivery to PO Boxes, APO/FPO/DPO military addresses, U.S. territories, and remote locations depends on carrier availability and product restrictions.

If checkout does not display a suitable shipping method, contact service@hevetta.com before ordering. We will check whether delivery can be arranged.

If we discover after payment that an address cannot be served, we will contact you. If no suitable alternative is agreed, we will cancel the affected order and refund the corresponding payment, including applicable shipping charges.

2. Order Processing

Orders are typically processed and prepared for shipment within 5 business days after successful payment and completion of any necessary order verification.

Processing includes checking the order, preparing the products, and packing them for dispatch. Processing time is separate from transportation time.

For this policy, business days mean Monday through Friday, excluding applicable public holidays. Orders are not normally processed or dispatched on weekends or public holidays.

If verification is required, we will contact you using the details provided with your order.

Processing Delays

Peak shopping periods, holidays, stock issues, or other operational problems may affect dispatch.

If we cannot ship within the stated processing period, we will notify you, provide a revised estimate where available, and explain your cancellation and refund options. Where required by law, we will obtain your consent to a delay.

If you do not agree to an extension where your agreement is required, we will cancel the unshipped portion and provide the applicable refund.

3. Estimated Delivery Times

After dispatch, estimated transportation times are:

Destination	Estimated transit time after dispatch
United States addresses with an available delivery service	Approximately 10–20 business days
Other international destinations with an available delivery service	Approximately 10–20 business days

Please allow up to 5 business days for processing in addition to the transit time above.

Transit estimates are not guaranteed delivery dates. Customs inspections, weather, public holidays, carrier disruptions, and local delivery conditions may affect arrival.

Any order-specific delivery commitment communicated before purchase takes priority over a general estimate in this policy. Delivery estimates do not remove your rights relating to late or failed delivery.

4. Shipping Fees and Free Shipping

Free Shipping on Orders Over US$29.97

Our advertised free-shipping offer applies to eligible orders with a discounted merchandise subtotal greater than US$29.97.

The qualifying subtotal:

• Is calculated after applicable discounts and promotional codes.

• Excludes shipping charges, taxes, duties, and other fees.

• Must be greater than US$29.97; a subtotal of exactly US$29.97 does not meet an “over US$29.97” threshold.

The free-shipping method and any destination or product exclusions will be displayed with the offer or at checkout before payment. Optional premium shipping services, where offered, may carry a separate charge.

Orders That Do Not Qualify for Free Shipping

Shipping charges are calculated according to the delivery address, items ordered, and available shipping method. The amount is displayed at checkout before you pay.

Review the shipping charge and total order amount before completing your purchase. If an advertised offer appears not to apply correctly, contact us for assistance.

We will not impose an additional shipping charge after purchase without your agreement. If an unexpected delivery restriction prevents fulfillment and you do not accept an alternative, we will cancel the affected portion and refund the relevant payment.

5. Taxes, Import Duties, and Customs Charges

Taxes collected by Hevetta are shown in the order summary, either included in the displayed price or listed separately, as applicable.

For international deliveries, customs authorities or carriers may assess import duties, import taxes, or customs clearance charges.

Unless checkout expressly states that these charges are included or prepaid, they are not included in our shipping charge. You are responsible for such charges only to the extent permitted by applicable law and properly disclosed before purchase.

The amount depends on the destination, product classification, and local rules. You may contact your local customs authority for information before ordering.

We remain responsible for taxes and charges that applicable law requires us to collect or pay. We will not ask you to pay the same charge twice if we have already collected it for remittance.

Customs processing may affect delivery times. If a parcel is held for information or payment, please contact us so that we can help identify the next steps.

6. Shipment Confirmation and Tracking

Once your order is dispatched, we will send a shipping confirmation email with tracking information when available.

Tracking may not update immediately after a label is created or a parcel is handed to a carrier. Further updates depend on the carrier’s scanning and processing schedule.

If you have not received a dispatch email, check your spam or junk folder and confirm that the email address used at checkout is correct.

Contact service@hevetta.com with your order number if you need help obtaining or understanding tracking information.

If an order is dispatched in separate parcels, we will provide the relevant shipment information. We will not charge extra solely because we choose to split a shipment.

7. Address Changes and Order Cancellations

Please check your recipient name, street address, apartment or unit number, postal code, country, and contact details before placing an order.

If you notice an error, contact us as soon as possible with your order number and the corrected information.

We will try to accommodate changes before fulfillment progresses, but changes may not be possible after an order has been processed or dispatched.

If an order can still be canceled, we will refund the amounts collected for the canceled portion, including associated shipping charges where applicable.

An inability to stop dispatch does not remove applicable statutory withdrawal, cancellation, refund, or other consumer rights. See our Return Policy for further information.

8. Delayed Shipments

If your parcel has not arrived by the end of the estimated delivery period, or tracking appears to have stopped, contact us with your order and tracking numbers.

We will investigate with the relevant delivery partners and explain the available next steps. Where possible, we will provide an updated delivery estimate and a timeframe for the next update.

You will not be required to wait indefinitely for a carrier investigation. If delivery cannot be completed within an agreed extension or a legally required period, we will provide the cancellation, replacement, or refund remedy required by applicable law.

An ongoing carrier claim will not be used to postpone a refund beyond an applicable legal deadline.

9. Lost Parcels and Delivery Disputes

If a parcel is confirmed lost or we cannot complete delivery, we will arrange a replacement at no additional shipping cost or refund the undelivered items, including associated refundable taxes and shipping charges.

We will discuss the available options with you and respect any choice of remedy provided by applicable law.

If tracking shows “delivered” but you have not received the parcel:

• Check the delivery location and any carrier delivery instructions or photograph.

• Ask other household members or your building’s reception, where appropriate.

• Contact us promptly so that we can investigate with the carrier.

A delivered tracking status alone does not automatically resolve a dispute about whether delivery occurred. We will review the available evidence and applicable responsibilities.

10. Damaged, Incorrect, or Incomplete Deliveries

Contact us as soon as reasonably possible if your delivery arrives damaged, contains the wrong product, or is missing an item or component.

Please provide your order number and a description of the issue. Photos of the product and packaging can help us investigate. If photographs are not available, contact us to discuss another reasonable way to assess the problem.

Where possible, retain relevant packaging until we provide instructions. Missing packaging does not automatically remove your statutory rights.

For a qualifying delivery or product problem, we will arrange an appropriate remedy, which may include supplying missing components, replacement, repair, or refund, depending on the circumstances and applicable law.

Hevetta covers necessary and reasonable shipping costs associated with correcting our error or a qualifying delivery problem. Please contact us before arranging a return.

Full details are available in our Return Policy.

11. Undeliverable and Returned-to-Sender Parcels

A parcel may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, failure to collect it, or a customs issue.

If this happens, we will contact you to review the cause and discuss redelivery or refund options.

If the problem resulted from our error or a failure for which we are responsible, we will cover the necessary corrective shipping costs.

If redelivery is needed because of an address error supplied by you or another matter for which you are legally responsible, any proposed additional charge will be explained and agreed before redelivery.

We do not automatically forfeit your payment because a parcel is refused or returned. Refunds and any permitted deductions will be determined according to the circumstances, applicable law, and our Return Policy.

If you wish to cancel or withdraw from an order, notify us directly rather than relying solely on refusing a parcel.

12. Delivery Responsibility and Consumer Rights

We remain your point of contact for delivery problems involving carriers we arrange.

Where applicable consumer law places the risk of loss or damage on the seller until you or your nominated recipient takes physical possession, we retain that responsibility until delivery occurs.

Nothing in this policy excludes or limits mandatory rights concerning delivery deadlines, loss, damage, cancellation, refunds, or defective goods.

13. Returns

Our company address also serves as our return address. Returns are sent to China.

Please contact us before sending an item back to obtain return instructions and clarify shipping arrangements. This procedure does not restrict a valid statutory withdrawal or other consumer right.

For eligibility, deadlines, shipping responsibility, and refund rules, read our Return Policy.

14. Contact Us

For shipping, tracking, delivery, or order questions, contact:

Company Name: Zhoukou Gaoli Trading Co., Ltd.

Brand: Hevetta

Company and Return Address: No. 139, Middle Section of Kunshan Road, Xihua County, Zhoukou City, Henan Province, China

Postal Code: 466600

Email: service@hevetta.com

Phone: +1 (475) 666-3107

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), observing daylight saving time where applicable.

Please include your order number and tracking number, if available, when contacting us about a shipment.