COMPANY NAME: Zhoukou Gaoli Trading Co., Ltd.

COMPANY ADDRESS: No. 139, Middle Section of Kunshan Road, Xihua County, Zhoukou City, Henan Province

Contact Phone Number: +1(475)666-3107

Return & Refund Policy

Last Updated: September 10, 2026

This Return & Refund Policy applies to purchases made through hevetta.com, operated by Zhoukou Gaoli Trading Co., Ltd. under the Hevetta brand.

This policy distinguishes between voluntary change-of-mind returns, problems with an order or product, and statutory consumer rights. Nothing in this policy limits rights or remedies that cannot legally be excluded.

1. Our 30-Day Voluntary Return Policy

You may request a change-of-mind return within 30 calendar days after receiving your order.

To qualify under this voluntary policy, items must:

• Be unused, apart from reasonable inspection.

• Be clean and in their original condition.

• Include the original product packaging, accessories, and components supplied with the item.

• Be accompanied by an order number or other reasonable proof of purchase.

Products damaged through misuse, unauthorized modification, or handling beyond reasonable inspection may not qualify for a voluntary return.

These conditions apply to our voluntary return offer. They do not remove applicable rights relating to faulty, damaged, incorrect, or misdescribed goods, or statutory withdrawal rights.

2. How to Request a Return

Email service@hevetta.com before sending an item back.

Please include:

• Your order number or other proof of purchase.

• The name and email address used for the order.

• The item or items you wish to return.

• Your reason for the return, where relevant.

• Photos or a description of any damage, defect, incorrect item, or missing component.

A reason is not required when exercising a statutory withdrawal right that does not require one. If you cannot provide photographs, contact us to discuss another reasonable way to assess the issue.

We will review your request and provide return instructions, including the applicable shipping arrangements.

For an approved voluntary return, send the item within 14 calendar days after receiving our return instructions, unless we agree to an extension.

For statutory withdrawal, the applicable legal notification and return deadlines take priority. You do not need our approval to exercise a valid statutory withdrawal right.

3. Return Address

Returns are sent to China. Our company address also serves as our return address.

Recipient: Zhoukou Gaoli Trading Co., Ltd. — Hevetta Returns

Street Address: No. 139, Middle Section of Kunshan Road

County: Xihua County

City: Zhoukou City

Province: Henan Province

Postal Code: 466600

Country: China

Contact Phone: +1 (475) 666-3107

Email: service@hevetta.com

Please include your order number inside the package so that we can identify your return.

Use the return address above rather than a different dispatch address printed on the original parcel. Contact us before shipping to obtain packaging and shipping instructions, especially for damaged or potentially unsafe products.

4. Return Shipping and Other Charges

Change-of-Mind Returns

For voluntary returns due to personal preference, a mistaken selection, or a change of mind:

• You are responsible for return shipping to our address in China.

• Original shipping charges are not refundable.

• We do not charge a restocking fee or return-processing fee.

• If your order originally qualified for free shipping, we will not deduct an undisclosed outbound shipping charge from your refund.

International return shipping can be more expensive than domestic shipping. You may obtain a quote from your carrier using the address above before purchasing or requesting a voluntary return.

Incorrect, Damaged, Defective, or Misdescribed Items

Where a return is required because of an incorrect item, damage on arrival, a product defect, or a material difference from the description:

• Hevetta covers the necessary and reasonable return shipping costs.

• We will provide a prepaid return label where available or arrange reimbursement of reasonable return postage.

• Please contact us before booking shipping so that we can confirm a suitable method and any reimbursement arrangements.

• Keep the shipping receipt if you pay postage for reimbursement.

Prior coordination helps avoid unnecessary costs and does not remove any reimbursement rights provided by applicable law.

We do not charge a restocking fee for these returns.

Statutory Returns

Where applicable law provides different rules about delivery charges, return costs, or deductions, those rules take priority over our voluntary return conditions.

5. Damaged, Incorrect, Defective, or Missing Items

Please contact us as soon as reasonably possible if:

• An item arrives damaged.

• You receive the wrong item.

• An item or component is missing.

• A product is faulty or materially different from its description.

Provide your order details and explain the issue. Keep relevant packaging where reasonably possible to assist with a delivery investigation.

Depending on the problem and your applicable rights, the remedy may include supplying missing components, repair, replacement, a price reduction, or a refund. Where the law gives you a choice of remedy, we will respect that choice.

We cover necessary shipping costs for remedies arising from our error or a qualifying product problem.

Missing original packaging, opening the product, or discovering a fault during normal use does not automatically remove your statutory rights. The 30-day voluntary return period does not restrict longer legal protection periods.

If an item appears unsafe, stop using it and contact us before arranging a return.

6. Refund Amounts

Voluntary Change-of-Mind Returns

For an eligible voluntary return, we refund the amount actually paid for the returned item, including refundable taxes collected by us.

Original delivery charges are not refunded, and customer-paid return postage is not reimbursed.

Refunds for Product or Order Problems

If a refund is the appropriate remedy for a faulty, damaged, incorrect, or materially misdescribed item, we refund the amount paid for that item and associated refundable taxes.

We also refund the original delivery charges attributable to the affected item. If the entire order is refunded because of such a problem, we refund the original delivery charge for that order.

Necessary return shipping costs are handled as described in Section 4.

Discounts and Partial Returns

Refunds reflect the amount actually paid after discounts. For a partial return, an order-level discount is allocated proportionately to the returned items. A refund does not include the undiscounted value of a promotion.

Any deduction permitted by law will be explained. We do not impose undisclosed handling, administration, or restocking fees.

Duties or charges paid directly to customs authorities or another third party are not amounts collected by us. You may need to contact that recipient about reimbursement, without affecting any legal responsibility we may have.

7. Refund Processing

For voluntary returns, we will inspect the returned items and initiate an approved refund within 5–10 business days after receiving them.

Refunds are issued to the original payment method unless another arrangement is legally permitted and agreed with you.

We will notify you when the refund is initiated. Your bank or payment provider may take additional time to display the credit.

Where applicable law requires an earlier refund, permits proof of dispatch instead of receipt, or specifies a different deadline, we will follow that requirement.

If a refund has not appeared after the expected processing period, contact us with your order number.

8. Packing and Tracking Your Return

Pack items securely to prevent damage during transport. Include all components relevant to your return and place your order number inside the package.

We recommend a tracked shipping service. Keep proof of dispatch and share the tracking number with us when available.

A tracking recommendation does not remove statutory rights or require you to purchase unnecessary services. If a return is delayed or lost, contact us so that we can review the shipping arrangements, evidence, and applicable responsibilities.

Do not make an inaccurate customs declaration. Ask the carrier how to describe a returned purchase correctly.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at service@hevetta.com.

If fulfillment can still be stopped, we will cancel the order and refund the amounts collected for the canceled items, including associated taxes and shipping charges where applicable.

Once processing or shipment has begun, we may be unable to stop dispatch. In that case, the return procedures in this policy may apply.

This operational limitation does not affect any applicable statutory withdrawal, cancellation, refund, or other consumer rights.

If we cancel an order because we cannot fulfill it, we will refund the amounts collected for the canceled portion, including applicable delivery charges.

10. Statutory Withdrawal — European Union and United Kingdom

Where European Union or United Kingdom distance-selling withdrawal rights apply, you generally have 14 calendar days after receiving the goods to notify us that you wish to withdraw from the purchase, without giving a reason. Special rules may apply to orders delivered in separate shipments.

How to Notify Us

Send a clear statement of your decision to withdraw to service@hevetta.com.

Please identify the order and the items concerned. You may include your name, order number, order date, and delivery date to help us locate the purchase.

You do not need to use a particular form or obtain our approval to exercise a valid statutory withdrawal right. Sending your withdrawal notice before the applicable deadline is sufficient.

Returning the Goods

You must generally send the goods back within 14 calendar days after notifying us of your withdrawal.

Return the goods to:

Recipient: Zhoukou Gaoli Trading Co., Ltd. — Hevetta Returns
Address: No. 139, Middle Section of Kunshan Road, Xihua County, Zhoukou City, Henan Province, China
Postal Code: 466600
Contact Phone: +1 (475) 666-3107

You bear the direct return shipping costs only where this responsibility was properly disclosed before purchase and applicable law permits it. Different rules apply to faulty, damaged, incorrect, or materially misdescribed goods, as explained in this policy.

Keep proof of dispatch. A tracked service is recommended to help establish when and where the goods were sent.

Refunds Following Withdrawal

For withdrawal from the entire order, we refund the payments received for that order, including the cost of our least expensive standard outbound delivery option. Additional charges for a more expensive delivery option you selected need not be refunded.

We will make the refund without undue delay and generally within 14 calendar days after receiving your withdrawal notice.

Where legally permitted, we may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first. This withholding does not apply where we have offered to collect the goods and applicable law prevents it.

Refunds will be made using the original payment method unless you expressly agree to another method. You will not incur a fee for receiving the refund.

Inspection and Product Condition

You may inspect goods to establish their nature, characteristics, and functioning.

Where permitted by law, a deduction may apply for diminished value caused by handling beyond what is necessary for that inspection. Any deduction will be explained and will not be an automatic restocking fee.

Opening packaging does not, by itself, remove a statutory withdrawal right. Our voluntary return approval and unused-condition requirements do not replace the rules governing statutory withdrawal.

Any statutory exception applies only where it is legally relevant to the product and transaction. If applicable law extends a withdrawal period or provides stronger protection, that law takes priority.

11. Other Statutory Consumer Protections

Our 30-day voluntary return policy is additional to your statutory rights.

Your local law may provide rights where goods are faulty, unsafe, not fit for a legally protected purpose, or not as described. These rights may continue beyond the voluntary return period.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, a price reduction, refund, or compensation. Where the law gives you a choice of remedy, we will respect that choice.

The absence of original packaging, reasonable inspection, or discovery of a fault during normal use does not automatically remove these rights. A separate manufacturer warranty is not required to exercise statutory consumer rights.

Australian Consumers

Where Australian Consumer Law applies, our goods come with guarantees that cannot be excluded.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Consumers in Other Markets

Consumers in New Zealand, Canada, the United States, and other markets retain the protections provided by applicable national, state, provincial, or territorial laws.

Nothing in this policy excludes or limits a right or remedy that cannot legally be excluded or limited. Where this policy conflicts with a mandatory legal requirement, that requirement takes priority.

12. Contact Us

For return requests, withdrawal notices, refund questions, or product problems, please contact us:

Hevetta is owned and operated by Zhoukou Gaoli Trading Co., Ltd.

Company Name: Zhoukou Gaoli Trading Co., Ltd.

Brand: Hevetta

Return Recipient: Zhoukou Gaoli Trading Co., Ltd. — Hevetta Returns

Company and Return Address: No. 139, Middle Section of Kunshan Road, Xihua County, Zhoukou City, Henan Province, China

Postal Code: 466600

Email: service@hevetta.com

Phone: +1 (475) 666-3107

Our company address also serves as our return address. Returns are sent to China.

Please contact us before sending an item back to obtain appropriate return instructions. This procedure does not make our approval a condition of exercising a valid statutory withdrawal or other consumer right.

Please include your order number or other reasonable proof of purchase when contacting us about an order.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), observing daylight saving time where applicable.